Terms of service

OVERVIEW
This website is operated by Rusty Llama Design Co. Throughout the site, the terms “we,” “us,” and “our” refer to Rusty Llama Design Co. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced here or available by link.

These Terms apply to all users of the site, including browsers, customers, and contributors of content. If you do not agree to these Terms, please do not use our website or services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

We may update or modify these Terms at any time. Continued use of the website after changes are posted means you accept those updates.

SECTION 1 – ELIGIBILITY & USE

By using this site, you confirm that you are at least the age of majority in your state or have permission from a parent or guardian.

You agree not to use our products or website for any illegal or unauthorized purpose, including violating intellectual property laws. Any misuse of the site may result in termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that information (excluding payment data) may be transmitted across networks. Payment information is always encrypted.

You may not copy, reproduce, sell, or exploit any part of our website, products, or content without written permission.

SECTION 3 – PRODUCT INFORMATION & HANDMADE VARIATIONS

All products are handmade and/or custom-created. Because of this:
• Slight variations in color, wood grain, engraving depth, or material are normal
• No two items will be identical

We do our best to display product colors and images accurately, but we cannot guarantee your screen will reflect exact colors.

SECTION 4 – CUSTOM & PERSONALIZED ORDERS

Many of our items are made to order or personalized.

By placing an order, you agree:
• All custom/personalized sales are final
• It is your responsibility to ensure spelling, names, and details are correct before submitting your order
• We are not responsible for errors submitted by the customer

SECTION 5 – PRICING & AVAILABILITY

Prices and product availability may change at any time without notice.

We reserve the right to:
• Limit quantities
• Discontinue products
• Cancel orders at our discretion

SECTION 6 – ORDER ACCURACY

You agree to provide accurate and current billing and shipping information.

We may cancel or limit orders that appear fraudulent, duplicated, or placed by resellers.

If changes are made to your order, we will attempt to contact you using the information provided.

SECTION 7 – PROCESSING & SHIPPING

Processing times vary depending on the item and order volume.

We are not responsible for:
• Shipping delays caused by carriers
• Lost or delayed packages once they leave our possession

Shipping timelines are estimates, not guarantees.

SECTION 8 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. These are offered “as is,” and we are not responsible for their content, policies, or performance.

SECTION 9 – USER SUBMISSIONS

If you submit comments, reviews, photos, or other content, you grant us permission to use, share, and display that content for marketing or business purposes.

You agree not to post anything unlawful, offensive, or misleading.

SECTION 10 – PERSONAL INFORMATION

Your personal information is handled according to our Privacy Policy.

SECTION 11 – ERRORS & INACCURACIES

We reserve the right to correct errors related to product descriptions, pricing, or availability at any time—even after an order is placed.

SECTION 12 – PROHIBITED USES

You may not use our site:
• For unlawful activities
• To violate intellectual property rights
• To distribute harmful or malicious code
• To collect personal information from others
• To harass, abuse, or harm others

Violation may result in termination of access.

SECTION 13 – SAFETY DISCLAIMER (IMPORTANT)

Certain products sold by Rusty Llama Design Co. may include small parts and may pose a choking hazard.
• Not intended for children under 3 unless explicitly stated
• Adult supervision is required at all times
• Inspect items regularly and discontinue use if damaged

Rusty Llama Design Co. is not responsible for misuse of products.

SECTION 14 – DISCLAIMER OF WARRANTIES & LIABILITY

All products and services are provided “as is” without warranties of any kind.

We are not liable for any damages, losses, or injuries resulting from:
• Use or misuse of our products
• Delays, interruptions, or errors in service

To the fullest extent permitted by law, our liability is limited.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold Rusty Llama Design Co. harmless from any claims or demands resulting from your violation of these Terms or misuse of our products or services.

SECTION 16 – TERMINATION

We may terminate or suspend access to our services at any time if these Terms are violated.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies posted on our site, represent the entire agreement between you and Rusty Llama Design Co.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the State of Tennessee, United States.

SECTION 19 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means you accept any changes.

SECTION 20 – CONTACT INFORMATION

For questions about these Terms, contact us at:
📧 hi@rustyllamadesignco.com